We're bringing you a brand new series as we look back on the last 12 momths - our 2024 in Review. We'll be looking back at the highlights from this year, celebrating the achievements of the teams that we've been working with, and looking forward to what's coming in 2025. And where better to start than with some of our award winning practices?

In a landmark achievement highlighting the transformative power of digital healthcare solutions, Brookside Group Practice in Reading won 2024's prestigious HSJ Digital Award for Improving Primary Care through Digital. Being one of the only solo GP practices to be nominated for any award across each of the 22 categories, Brookside's win is even more remarkable.

Read on to find out more about the groundbreaking model that the Brookside group have implemented to revolutionise how they deliver patient care, supported by Connected Care and Anima.

The winning formula: Patient Health Teams Model

At the heart of this success story lies the way in which Brookside have implemented their non-clinician traige model, integrating the Johns Hopkins ACG System patient segmentation model within the Connected Care population health management platform, and Anima.

The result is a RAG rating for both patient conditions and individual requests, as well as overall patient needs. The system enables more targeted and personalised care delivery while facilitating better resource allocation and patient outcomes.

The model implements specialised teams that work in harmony to deliver comprehensive care. Each team comprises partners, associates, physician associates, social prescribers, and patient services liaisons. The roles are carefully defined and integrated into the overall care delivery system, ensuring optimal utilisation of skills and resources while maintaining clear communication channels and accountability.

Measureable impact and benefits

Brookside's model has led to several benefits for the practice team and patients:

• Improved patient access

• Enhanced continuity of care

• Reducing unnecessary appointments

• Improving equity for patients

• Efficient use of practice resources

Taking the first step?

The HSJ Digital Award recognition of Brookside Group Practice's implementation showcases the tremendous potential of Connected Care's solution. Your practice could be the next success story. Our team of healthcare technology experts is ready to guide you through the possibilities and help you achieve similar success.

The path to award-winning digital transformation begins with a single step. Contact us today to schedule your personalised demo and discover how Connected Care's patient segmentation technology and Anima online consultation software can revolutionise your practice operations. Let us help you write your own success story in the evolving landscape of digital healthcare.

Find out more

You can find out more about the Brookside Group Practice on their website: https://www.brooksidegrouppractice.co.uk/

More information on Brookside's model:

• Brookside access and continuity model

• Case Study: Transforming Patient Care at Brookside Surgery through Digital Triage and Segmentation

Connected Care on YouTube:

More information about Connected Care:

More information about the Johns Hopkins ACG System: visit hopkinsacg.org or email acginfo@jh.edu